Bookings are being made in groupings so our installers will be in contact with you as soon as we have enough work in your area.
Heat pumps
Warm Up to Savings With Eco-efficient heat pump
Ecofin installs best-in-market heat pumps, offering an eco-friendly alternative to traditional hot water units. Harnessing renewable energy from the air, these systems provide reliable hot water with significant energy savings and operate efficiently even in cold climates, making them suitable for various Australian households and businesses.
4x
More Efficient
Upto
75%
Less Energy
Adopted by
100,000 +
Households
> $930
Saving p.a*
How does it help reduce power bills?
Heat pumps are a game-changer when it comes to reducing power bills for Australian homes and businesses. Unlike traditional heating systems that generate heat, heat pumps simply move heat from one place to another—making them significantly more energy-efficient. By extracting heat from the air, even during colder months, they maintain a constant supply of hot water with less energy consumption. This efficiency translates into lower power bills, as heat pumps can provide the same amount of heating for as little as one third of the cost of conventional heating methods.
Moreover, the integration of smart technology in heat pumps allows for enhanced control over heating schedules and temperatures, optimizing energy use to match specific needs without waste. This not only ensures that you use energy only when and where you need it but also further reduces your electricity bills. Over time, the initial cost of a heat pump is offset by the continuous savings on your energy expenses, making it a smart investment for both your wallet and the environment.
Key Features
Renewable Energy Source
Heat pumps draw renewable energy from the surrounding air, reducing reliance on fossil fuels.
High Efficiency & Cost Savings
With up to 60% energy savings compared to traditional hot water units, these products are designed to minimize your utility bills.
Smart Technology
Integrated smart controls allow you to monitor and optimize energy consumption, ensuring maximum efficiency.
Reduced Carbon Footprint
By using clean energy, heat pumps contribute to significant reductions in greenhouse gas emissions.
Join over 100'000 Australians embracing energy innovation
Ecofin’s heat pump systems come with the opportunity to benefit from government rebates, an initiative supported by both State and Commonwealth Governments to enhance Australia’s environmental sustainability and reduce household energy costs. If you’re considering upgrading from an old gas or electric hot water system, our heat pumps offer a high-efficiency solution. Get in touch with Ecofin’s expert team today and learn how you can transition to a more sustainable hot water system while maximizing government incentives.
Frequently Asked Questions
Welcome to our General FAQ section! Find quick answers to common questions below.
No, removing the gas instant unit will not cut off the supply to your gas cooktop. The gas instant unit is specifically designed to heat up your hot water, while the cooktop is connected to the gas lines separately. Decommissioning the instant gas box on the wall will not interrupt your ability to use the cooktop.
It is not recommended to install the compressor inside the house. Heat pumps require adequate airflow for proper operation, and installing a heat pump in a space with insufficient airflow can potentially lead to a faulty compressor and void the warranty.
No, you must engage an accredited provider to get rebates or discounts on a hot water system upgrade.
No, we will provide a licensed plumber and electrician for the installation. The cost of installation, decommissioning, and removal of old hot water unit will be included in the quotation.
We do offer emergency installation services, and the cost associated with this service is $350 (subject to change). However, this service is available only in areas where we have local plumbers and electricians working for us under the scheme.
Heat pumps can be categorised into mainly two types: split and integrated. Integrated units come with the compressor on top of the tank, whereas in split systems, the compressor is separated from the tank.
A twin system is when two heat pumps are connected to function as a single unit. This setup is commonly used in properties with high water usage. This is not available for rebates under the Victorian VEU scheme.
The sound level is around 45 – 50 dB which is about a light background voice. If the unit is being installed against a brick wall you should be fine, if you have a bedroom next to the heat pump you may be able to hear it.
All heat pumps are connected and recommended to be connected on Normal Tariff.
The sound level is around 45 – 50 dB which is about a light background voice. If the unit is being installed against a brick wall you should be fine, if you have a bedroom next to the heat pump you may be able to hear it.
Federal and state government facilitated schemes incentivise the transition to particular energy saving products and technologies. Thanks to these incentives, we are able to offer the product and installation at little to no cost, depending which state you are in.
It depends on the nature of your hot water usage. Electric storage work at night whereas heat pumps work all throughout the day. Once water reaches a certain level in the tank, the sensor will trigger and automatically start refilling the tank and heating the water at the same time. The tank will take 2-3 hours to refill and heat the water. In this example if you allow enough time in between showers then it should be fine because the sensor being triggered will refill the tank while in use.
- Following your initial enquiry we’ll ask you to complete a more comprehensive form that tells us about your usage and allows us to better understand the scheme you qualify for.
- You’ll book a time to chat with one of our Energy Efficiency Consultants to answer any questions you have and finalise the upgrade estimate.
- If you choose to proceed we’ll take the deposit payment (only for those with costs associated) and send you a link to a form to upload photos of your existing hot water system and the areas around it.
- Once there’s an opening in your area the installer will call or text you. This generally takes around 4-6 weeks from the time you make payment and provide the photos.
The heat pumps are designed to work in a wide range of temperatures to suit the Australian climate, with options to suit an ambient operating range from -5°C to +50°C.
The heat pump uses a CFC free (no ozone depletion) refrigerant.
We ask you to send photos of your switchboard and existing hot water service prior to proceeding to ensure eligibility, and to ensure you have sufficient space to install the replacement unit. The installer is also required to take photos of the installation onsite, and geotagged photos of the decommissioned old unit and installation of the new unit for compliance and verification reasons.
Refilling a 215L unit from empty to full, and reheating the water to full capacity would take about three to four hours. Refilling after a shower and heating that water to capacity generally takes about 1 to 1 1/2 hours depending on the ambient temperature outside.
Some properties have naturally higher water pressure, this can result in additional plumbing work being required to ensure the water pressure is suitable for the heat pump to function without issue. In some cases, the installation of Pressure Limiting Valves is required and this usually costs around $150 per PLV. If required you’ll purchase this from the installer directly.
According to the VEU activity guide, in order to comply with the guidelines the heat pump product to be installed must have a minimum annual savings of 60% determined in accordance with Australian/New Zealand standards when modelled in climate zone 4 or 5. The heat pumps we supply have up to 70% saving over electric storage hot water.
To find out why your hot water looks milky, let it run briefly then fill a glass. If the cloudiness dissipates from the bottom upwards within a few minutes, it’s simply due to pressurized air being released. However, if the water clears at the top first and particles settle to the bottom, the water heater needs to be checked.
No, we do not mount the compressors on the wall due to varying structural quality in different installation environments. Instead, the compressors are typically installed on a slab and placed next to the tank on the ground.
Yes, the unit requires a solid base. If there is an existing slab then we will use that – if there is grass, gravel, dirt, etc. then we will need to install one and the cost of this will be charged directly to you by the plumber according to the specification of the tank and its footprint.
The heat pumps will not work with or interfere with a hydronic heating system for the home – they can only be used as a hot water system
The tanks are made of steel with a Colourbond exterior and ceramic lining on the inside.
The expected lifespan is 5-10 years, depending on the water supply quality.
In South Australia there is a limit of 3 hot water systems per residential property, and 2 per property in Victoria and New South Wales. In both South Australia and Victoria there is no limit on the number of hot water systems that can be upgraded in commercial properties.
As per the government scheme requirements, we render your old unit permanently inoperable by drilling a hole in it.
If it is safe to do so, your old hot water system will be removed and recycled. If your tank is in or on the roof, it will be decommissioned and left in place.
Yes. Currently under the state and federal schemes there aren’t financial incentives available for gas upgrades, however, based on the efficiency of heat pump systems we recommend making the upgrade for up to 50% savings on running costs. Speak with one of our Energy Solutions Specialists for a quote to upgrade your gas system and start saving!
There really is no catch – the state and federal governments of Australia offer incentives to households for upgrading to energy-efficient appliances and heat pump hot water is one of those appliances. Ecofin claims the incentives (facilitated by way of energy savings certificates) to subsidise all or most of the upfront cost for the supply of the system and the labour to install it.
State and federal governments of Australia offer incentives to households for upgrading to energy-efficient appliances, and heat pump hot water is one of those appliances. Ecofin claims the incentives (facilitated by way of energy savings certificates) to subsidise all or most of the upfront cost for the supply of the system and the labour to install it.
If you could upgrade from electric storage you could save up to 70% in running costs of your hot water. Plus, with government incentives, you’ll save on the supply and installation of the heat pump – around $2,500.
A 215L heat pump is suitable for 1-4 people and a 260L will cater for 5+ people. We can also offer twin tank systems to suit larger families.
Pricing is calculated based on the rebates made available by state governments, and the work involved with relocating your hot water system outside (if applicable). If you are having a like-for-like upgrade of an outdoor unit, it likely won’t cost you any more. Our team will discuss any costs you may incur before booking your upgrade so there are no nasty surprises on the day.
Old, electric storage systems have an element in it that is extremely inefficient and expensive to run which results in greater costs. The heat pump system runs its water heating cycle once a day to fill up the storage tank with hot water. The compressor fan starts heating water when the water temperature falls below 45 degrees celcius, or it needs to be refilled after using hot water.
Bookings are being made in groupings so our installers will be in contact with you as soon as we have enough work in your area. Estimated install time frames are around 4 – 6 weeks, however we do offer emergency upgrades which can be done quicker.
Pricing is calculated based on the rebates made available by the South Australian, Victorian, and New South Wales governments, and the work involved with relocating your hot water system outside (if applicable).
While electric tanks get drained and refilled at night, heat pumps work all throughout the day. Once water reaches a certain level in the tank, the sensor will trigger and automatically start refilling the tank and heating the water at the same time. The tank will take 1-3 hours to refill and heat the water if it is completely drained. If people in your household currently take showers back-to-back, your tank will be required to refill and heat between showers. This is not how most people use their hot water system though. If you are concerned about the capacity, please talk to our team about the possibility of a dual-tank setup.